Shipping & Delivery
Which courier will be delivering my order?
For our customers in the Sydney, Brisbane, Melbourne, Perth and Adelaide metropolitan areas, we use a combination of in-house and third party couriers, including Direct Freight Express, Couriers Please, Sendle, Australia Post and Aramex.
For smaller parcels we will endeavour to use Australia Post. Larger parcels or orders requiring more than one box will be shipped with Direct Freight Express.
How much will shipping cost me?
We offer a range of shipping options which is caculated based on the weight of your items. Shipping will not exceed a maximum of $30.00 any one shipment and starts as low as $8.90 to selected Metro areas in NSW, QLD and VIC for parcels under 1kg.
Other metro* areas will have their maximum shipping cost capped, while shipping for non-metro and rural areas will depend on where you live and the size of your order.
* Please note metro areas are defined by our courier partner and their serviceable zones.
Where can Guinea Pigs Australia deliver my order?
We ship to residential homes all over Australia!
That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local post office for safekeeping until you're ready to pick them up.
We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.
How long does delivery take?
We understand that sometimes your pet just can't wait to get their paws on their favourite treats or toys - which is why we aim to get your order to you as soon as possible.
If you have a pre-order item this will be shipped as soon as stock is available. We will have emailed you this date, so please check your messages.
Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order.
Are you able to deliver to PO and Parcel Lockers?
Yes we can. We may ask for an alternative address if we can offer cheaper freight cost for you.
Where are orders shipped from?
We ship all orders from our Australian warehouse in Arundel Queensland.
Am I able to pay for an order, but have it sent to somebody else's address?
That's not a problem at all - just make sure you include the recipient's name in your delivery address details to avoid confusion.
Just be sure to change your address back after you have received your dispatch email to ensure all future orders are delivered correctly
Where is my order?
When you place an order online at Guinea Pigs Australia, you will receive a confirmation email. Once shipping you will then receive a tracking number that you can use to track your order on its journey to your doorstep.
You can check the delivery status of open orders in your Account Order History.
Simply click on "Track This Order" link under status to see the current state and projected delivery date of your order.
If you think there might be an issue, feel free to contact us.
At what time of day will my order be delivered?
Our couriers do not have a standard time of the day that goods are delivered.
To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave".
We find that customers prefer this approach for its convenience. For items sent via post, your order will arrive with your regular mail.
Why is my delivery split in multiple boxes?
We typically split items up into different packages depending on the type, weight or size of the products.
Also due to some items being handcut such as our Vet Bed or Fleece liner range, the size of our warehouse and the warehouse team, each package may be prepared and shipped independently to speed up the picking and packing process, The moment that part of your order is ready, we will send it out to you.
This means you may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched.
You will be able to check this in your order dispatch email and see what will be in each box.
I have Pre-Order when will it arrive?
We prioritise all our pre orders to ensure they are delivered ASAP. You will have received an email from our team advising the date it will be ready for dispatch. Often shipping will take place earlier than expected!
If you have not received your email please Get In Touch with us.